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Effect of Governance on Public Service Delivery in the Water Sector in Senegal

In 1995 the Government of Senegal launched wide-reaching reforms in the water sector. Still the enthusiasm seems to be limited among urban and rural populations with regard to the delivery of this service. We argue in this paper that accountability mechanisms matter in the delivery process. We examine qualitatively the effectiveness of three aspects of governance: participation, accountability and transparency. We then analyse the empirical relation between the governance variables and (a) the user’s satisfaction with clean water provision by local councils and (b) some objective variables of water outcomes. We find that while systems of information and transparency are somewhat effective through meetings between councillors and water providers in both rural and urban areas, accountability mechanisms are more likely in rural communities. However, contrary to the case of urban hydraulic in municipalities, there is no significant effect of governance on water outcomes in rural communities. At the individual level, governance conditions are relevant in the satisfaction of people in the two zones. Our results suggest that local council accountability has greater relevance compared to transparency (through information) in explaining citizens’ satisfaction with the provision of clean water. Some policy implications are presented at the end of the paper.

Auteur(s) : Ameth Saloum Ndiaye, Sènakpon F.A. Dedehouanou, Ibrahima T. Diop
Pages : 1-56
Année de publication : 2013
Revue : Global Development Network (GDN)
N° de volume : Working Paper No. 84
Type : Article
Statut Editorial : Publié
Mise en ligne par : NDIAYE Ameth Saloum